Shipping policy

Last updated: August 1, 2026

This policy applies to physical products purchased from Capybara, including hardcover picture books, children's apparel, and 3D-printed figurines. Digital downloads are delivered electronically and do not require shipping.

Order processing

Most physical orders are prepared for shipment within 2–7 business days, excluding weekends and holidays. Some made-to-order products may require additional production time; if a different timeframe applies, it will be shown on the product page or shared in your order communications. Processing time is separate from carrier transit time.

If we cannot ship within the timeframe stated when you ordered, we will contact you with a revised date and the option to accept the delay or cancel the unshipped item for a full refund.

Shipping destinations, options, and rates

We currently ship physical products only to delivery addresses within the United States. We do not currently ship physical products internationally.

United States orders may have Economy, Standard, or free shipping options depending on the order and destination. The available services and full shipping cost are shown at checkout. Availability for Alaska, Hawaii, U.S. territories, and APO/FPO addresses may vary by product and will be confirmed at checkout.

Delivery estimates and tracking

Any delivery estimate shown at checkout begins after order processing and is an estimate, not a guarantee. Carrier delays, weather, and peak-season volume can affect delivery.

When tracking is available, it will be sent to the email address used for the order. Please allow a short period for tracking updates to appear after the label is created.

Orders with multiple products

Our products can be prepared by different fulfillment partners or locations, so a single order may arrive in more than one package. You may receive a separate tracking message for each shipment. You will not be charged more than the shipping amount shown at checkout.

Addresses and returned packages

Please check your shipping address before placing your order. If you notice an error, contact us immediately. We can update an address only before fulfillment begins. If a package is returned because the address was incomplete or incorrect, additional shipping charges may apply before it can be sent again.

Delayed, lost, or damaged shipments

If tracking has not updated for an extended period, your package is marked delivered but cannot be found, or your order arrives damaged, please contact the carrier when appropriate and use our contact form. Include your order number and photos of any damage when possible. We will help investigate and determine the appropriate replacement or refund.

Questions

For shipping questions, please use our contact form and include your order number.