Refund policy

Last updated: August 1, 2026

We want you to feel good about your Capybara order. This policy explains returns and refunds for our hardcover picture books, children's apparel, 3D-printed figurines, and digital downloads.

Returns on physical products

You may request a return within 30 calendar days after your order is delivered.

To be eligible, the item must be unused and in its original condition, with any tags and original packaging where applicable. Books must be unmarked and undamaged. Please include your order number or other proof of purchase.

To start a return, use our contact form. Please wait for return instructions before sending anything back, because the correct return address can vary by product.

Return shipping

For change-of-mind returns, including apparel size changes, the customer is responsible for return shipping. If an item arrived damaged, defective, or different from what you ordered, we will cover reasonable return shipping or arrange a replacement. Original shipping charges are not refundable unless the return is due to our error or required by law. We do not charge a restocking fee.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us promptly, ideally within 7 days of delivery, and include your order number and clear photos when possible. We will review the issue and make it right with a replacement or refund as appropriate.

Our 3D-printed figurines are made in small batches. Fine layer lines and slight variations in surface texture or finish are normal characteristics of 3D printing and are not considered defects.

Digital downloads

Digital downloads and free digital files cannot be returned after the download link has been delivered or the file has been accessed. We will still help if you received the wrong file, were charged twice, or the file is technically unusable. This does not limit any rights you have under applicable law.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel and refund an order that has not entered production or fulfillment. Once a made-to-order item is in production or an order has shipped, cancellation might no longer be possible.

Refunds

We will let you know after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear; your bank or card issuer may need additional processing time.

If more than 15 business days have passed since we approved your refund, please contact us through our contact form.

Questions

For any return or refund question, please use our contact form and include your order number.